Returns & Exchange Policy

At Pearl in Ocean, each piece is created in limited quantities and carefully inspected before being shipped. We want every piece you receive to meet the quality and craftsmanship you expect from us.

Exchanges

We offer exchanges within 7 days of delivery for eligible products.

To be eligible for an exchange:

  • The product must be completely unworn, unused, unwashed and unaltered.

  • All original tags, labels and packaging must remain intact.

  • The product must be free from makeup, perfume, stains, odour, damage or any other signs of wear.

  • The product must be returned in its original condition and packaging.

  • The exchange request must be raised within 7 days of delivery.

One Exchange Per Order

Each order is eligible for one exchange only. Once an exchange has been processed, no further exchange requests will be accepted for the same order. Multiple exchanges on a single order are not permitted.

Exchanges are subject to availability of the requested size or product.

If the requested size or product is unavailable, we may offer an exchange for another available product of equivalent value or provide store credit, as applicable.

Exchange Shipping

For an exchange due to size or personal preference, the customer will be responsible for the applicable return shipping cost.

However, if the exchange is required because the product received is damaged, defective or different from the product ordered, Pearl in Ocean will cover the delivery/shipping costs associated with the replacement.

Returns & Refunds

Returns are accepted only in the following cases:

  1. The product received is damaged or defective.

  2. The product received is different from the product ordered.

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your order number, photographs and an unboxing video, where available.

Once the issue has been reviewed and approved by our team, we will arrange the appropriate return and replacement/refund process. Pearl in Ocean will bear the applicable return and replacement shipping costs in such cases.

Returns are not accepted for:

  • Change of mind

  • Change in personal preference

  • Incorrect size selection

  • Fit or styling preference

  • Colour preference

  • Products that have been worn, washed, altered or damaged after delivery

Custom-Made & Altered Pieces

Custom-made, personalised or altered pieces are not eligible for return or exchange, as they are created specifically according to the customer's requirements.

Sale & Promotional Products

Products purchased during a sale or promotional offer are final sale and are not eligible for return or exchange, except where the product received is damaged, defective or incorrect.

How to Request an Exchange or Return

Please contact us at info@pearlinocean.com or via WhatsApp at +91 97175 17874 within the applicable time period.

Please provide:

  • Order number

  • Reason for the request

  • Photographs of the product

  • Unboxing video, where available

  • For exchanges: preferred size/product

Our team will review your request and guide you through the next steps.

Important

We strongly recommend checking your package and product upon delivery and recording an unboxing video. This is particularly helpful if the package or product appears damaged or if you believe you have received an incorrect item.

Products returned for exchange will be inspected upon receipt. If the product does not meet the eligibility requirements stated in this policy, the exchange may be declined.

Pearl in Ocean reserves the right to make the final determination regarding the eligibility of a return or exchange based on the condition of the product.

This policy applies to purchases made through the official Pearl in Ocean website and may be updated from time to time.

For any questions regarding our Returns & Exchange Policy, please contact us at info@pearlinocean.com or WhatsApp us at +91 97175 17874.