Frequently Asked Questions
About Pearl in Ocean
What is Pearl in Ocean?
Pearl in Ocean is an artistic fashion house creating distinctive, thoughtfully crafted pieces inspired by art, beauty and the feminine spirit. Each design is created with an emphasis on intricate detailing, craftsmanship and individuality.
Are your pieces available in limited quantities?
Yes. Our pieces are produced in limited quantities, making each design more exclusive. Once a piece sells out, it may not always be restocked.
Are your pieces ready to ship?
Most pieces available on our website are ready to ship unless otherwise mentioned on the product page.
Orders & Payments
How can I place an order?
You can place an order directly through our website by selecting your preferred product and size, adding it to your cart and completing the checkout process.
What payment methods do you accept?
We accept the payment methods available at checkout, including online payment options such as cards, UPI and other supported payment methods.
Can I cancel my order after placing it?
Orders are processed promptly. If you need to cancel an order, please contact us as soon as possible at info@pearlinocean.com. Cancellation requests can only be accommodated if the order has not already been processed or shipped.
How do I know if my order has been placed successfully?
Once your order is successfully placed, you will receive an order confirmation on your registered email address with your order details.
If you do not receive the confirmation, please contact us at info@pearlinocean.com.
Shipping & Delivery
Where do you ship?
We currently ship across India.
How long will my order take to arrive?
Delivery timelines may vary depending on your location and the product ordered. The estimated delivery timeline will be communicated at the time of purchase or in your order confirmation.
How can I track my order?
Once your order has been shipped, you will receive tracking details on your registered email address or contact number, where applicable.
What if I am not available when my order is delivered?
Our delivery partner may attempt delivery again or contact you to arrange a suitable delivery. Please ensure that the shipping address and contact number provided during checkout are accurate.
What if I receive a damaged package?
Please do not discard the packaging. We strongly recommend recording an unboxing video when opening your order.
If the product is damaged or defective, please contact us within 48 hours of delivery at info@pearlinocean.com with your order number, photographs and unboxing video, where available.
Returns & Exchanges
Can I return my order if I change my mind?
No. We do not accept returns due to change of mind, personal preference, incorrect size selection, fit or styling preference.
Returns are accepted only if the product received is damaged, defective or different from the product ordered.
Can I exchange my order?
Yes. Eligible products can be exchanged within 7 days of delivery.
The product must be completely unworn, unused, unwashed and unaltered, with all original tags, labels and packaging intact.
How many times can I exchange an order?
Each order is eligible for one exchange only. Once an exchange has been processed, no further exchanges will be accepted for the same order.
Who pays for exchange shipping?
For an exchange due to size or personal preference, the customer is responsible for the applicable return shipping cost.
If the product received is damaged, defective or different from the product ordered, Pearl in Ocean will cover the applicable shipping costs.
Are custom-made or altered pieces eligible for exchange?
No. Custom-made, personalised or altered pieces are non-returnable and non-exchangeable, as they are created specifically according to the customer's requirements.
Are sale items eligible for exchange?
Sale and promotional products are generally final sale and are not eligible for return or exchange, except where the product received is damaged, defective or incorrect.
For complete details, please refer to our Returns & Exchange Policy.
Sizing & Fit
How do I choose the right size?
Please refer to the size guide available on the product page before placing your order.
If you are between sizes or need assistance selecting a size, please contact us at info@pearlinocean.com or WhatsApp us at +91 97175 17874.
Can I request alterations?
Alterations may be available for selected pieces. Please contact us before placing your order to discuss your requirements.
Please note that altered pieces are considered personalised and are not eligible for return or exchange.
Product & Craftsmanship
Are the pieces hand-embroidered or hand-embellished?
Selected Pearl in Ocean pieces feature intricate hand embroidery, embellishment and detailing. Please refer to the individual product description for specific craftsmanship details.
Will my piece look exactly like the pictures?
We make every effort to represent our products accurately. However, slight variations in colour may occur due to photography, lighting and individual screen settings.
For handcrafted pieces, very subtle variations in embroidery or embellishment may also occur. These are part of the individuality and craftsmanship of the piece.
How should I care for my Pearl in Ocean piece?
Care instructions may vary depending on the fabric and embellishments used. Please follow the care instructions provided with your order or on the individual product page.
For delicate, embellished and embroidered pieces, we recommend handling them with care and avoiding unnecessary friction or exposure to moisture.
Customisation
Do you offer custom-made pieces?
Yes, custom-made pieces may be available for selected designs. Please contact us at info@pearlinocean.com or WhatsApp us at +91 97175 17874 to discuss your requirements.
Can I customise the colour or size of a design?
Customisation may be possible for selected designs, depending on fabric, availability and production requirements. Please contact us before placing your order.
Custom-made and altered pieces are non-returnable and non-exchangeable.
Customer Support
How can I contact Pearl in Ocean?
You can reach us at:
Email: info@pearlinocean.com
WhatsApp: +91 97175 17874
Our team will be happy to assist you with product, sizing, order and customisation queries.
I have another question. How can I get in touch?
We'd love to hear from you. Simply email us at info@pearlinocean.com or WhatsApp us at +91 97175 17874, and our team will get back to you.